Anthony Nolan is committed to protecting your privacy.

Anthony Nolan promises to protect and respect your privacy. This Privacy Policy explains how we process the personal information that you provide to us when you enter our* Weekly Lottery and how we’re committed to keeping it safe and managing it in line with data protection laws**.

INFORMATION WE COLLECT FROM THE WEEKLY LOTTERY

When you enter the Weekly Lottery through our website or face to face we ask you to complete a form with the following personal information:

Name and title
Date of birth
Home address
Email address
Phone number

When you enter the Weekly Lottery by post we ask you to provide the following personal information:

Name and title
Home address

You will also be asked to provide your credit or debit card payment details so that we can take payment for your entry.

If you contact us via our website to ask us a question or to report a problem, we may ask you for additional information to help us to respond.

HOW WE USE YOUR INFORMATION FROM THE WEEKLY LOTTERY

We collect and use your personal information in connection with the Weekly Lottery

in order to enter into and perform any contract we have with you;
where we need to comply with a legal obligation; and/or
for our own (or a third party’s) legitimate interests.

We always balance our legitimate interests against your rights and we make sure we only use personal information in a way that you would reasonably expect in accordance with this Privacy Policy and that does not intrude on your privacy.

We will use your personal information:

for administration purposes (for example, to send you an email to confirm your Weekly Lottery entries;
to comply with our legal obligation to ensure you are over 18 years of age;
to let you know if you win a Weekly Lottery prize;
to investigate and respond to any question or complaint from you (we may also keep a record of any related correspondence with you);
to notify you of any changes to the services we provide to you; and
for troubleshooting and fixing problems with the Weekly Lottery website, including instances when we want to improve your user experience.

WEEKLY LOTTERY WEBSITE WEB ANALYTICS AND COOKIES

We use Google Analytics to analyse your use of our Weekly Lottery website and to create reports. All information collected by Google Analytics is anonymous and they do not process any personal information about you. To opt out of being tracked by Google Analytics on our raffle website, please visit https://tools.google.com/dlpage/gaoptout.

Like most websites, we use cookies to help us understand how you use our lottery website and to improve our service. Cookies are small text files that websites place on the computers and mobile devices of people who visit those websites. They are there to monitor performance of the site and ensure a smooth customer experience.

We use cookies on our Weekly Lottery website to:

monitor the performance of the website; and
hold information you provide when you carry out a transaction on the website so your information will be pre-populated the next time you visit the site.

We may also collect information about your device, IP address, operating system and browser type. We use this information for system administration and reporting. This is statistical data and does not identify you as an individual.

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings, you can usually find these settings in the ‘options’ or ‘preferences’ menu on your browser.

HOW WE KEEP YOUR INFORMATION SAFE AND WHO HAS ACCESS TO IT

We use a third party external lottery manager, CFP Lottery & Raffles Ltd, to operate our Weekly Lottery and to host our Weekly Lottery website. CFP Lottery & Raffles Ltd are a data processor for us and they only process personal information in line with our instructions.

We may also share your personal information with:

payment providers when you make a payment through our Weekly Lottery website;
our advisors, in order to help us better manage, support or develop our organisation and to comply with legal and regulatory obligations; and
law enforcement bodies and/or regulators, in order to comply with any legal obligation or court order.

Your information is stored on secured servers and any payment transactions are encrypted. When you take part in the Weekly Lottery, we will not transfer your personal information outside the European Economic Area.

We will have strict procedures and security features to try to prevent unauthorised access to personal information but transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.

We will keep your personal information until the Weekly Lottery has been drawn and the prizes have been distributed. Once your information has been deleted, Woods will keep backup copies of electronic data for 12 months.

KEEPING IN TOUCH

We would also like to keep in touch with you about the work we do, the ways you can support us - including other opportunities we think you'd be interested in. You can let us know how you’d like us to keep in touch when you complete your Weekly Lottery entry. It is always your choice as to whether you want to receive marketing and fundraising communications from us and you can update your communication preferences or unsubscribe at any time by contacting us on 020 7424 6626 or emailing us at support@anthonynolan.org.

YOUR RIGHTS AND HOW TO CONTACT US

We want to make sure you're in control of how we use and keep your information. Please click here to view our full Privacy Policy, which has more information about our marketing communications and information about the rights you have and how to contact our Data Protection Team.

If you have any questions about this Privacy Policy, please contact The Data Protection Officer at dataprotection@anthonynolan.org. You may also lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted at: www.ico.org.uk/global/contact-us/.

*'Us', 'we' or ‘our’ refers to the registered charity Anthony Nolan (no. 803716 in England and Wales/ no. SC038827 in Scotland) and a company limited by guarantee (company no. 02379280).

Registered address:

The Royal Free Hospital, Pond Street, Hampstead, London, NW3 2QG

Head Office:

2 Heathgate Place, 75-87 Agincourt Road, Hampstead, London NW3 2NU

**We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z3022117.

Our cookie policy:

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one task
recognising that you may already have given a username and password so you don't need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them

Learn how to remove cookies set on your device.

First party cookies - These are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies - These are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

lottery.anthonynolan.org.uk uses third party cookies in a few places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Cookies set by lottery.anthonynolan.org.uk

Name	Purpose	Typical content	Expires
laravel_session	This is a 'Session cookie' which is used to temporarily store the information which you enter when purchasing a lottery ticket from this site.	This temporary cookie stores your personal information such as your name, email, age and address.	1 hour
cookieconsent_status	This cookie is used to alert users about the use of cookies on our website.	IP Address, user agent, and the referring URL. This information is provided to us and every other web site that you visit on the Internet by your web browser.	1 year

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. lottery.bloodwise.org.uk does not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider	Name	Purpose	More info
Google Analytics	_ga _gat _gid	These cookies are used to collect information about how visitors use this site. The information is used to compile reports and to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Google Privacy policy

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Our lottery and raffles comply with the following policies:

Law and disorder policy

Anthony Nolan will refuse to be associated with any proposed lottery scheme or other gambling activity that may breach the law.
Anthony Nolan will refuse to contract with any contractors or agents who Anthony Nolan suspect may be associated with any potential or actual criminal activities.
Anthony Nolan will only use suppliers who are licensed by the Gambling Commission (External Lottery Managers), to run all or part of Anthony Nolan’s own lottery/ raffle business.
Our External Lottery Manager keeps a record of all lottery entries sold.
Our External Lottery Manager is able to provide information for any police checks of a Lottery Ticket seller that may be carried out. They are able to provide address details and details of any monies sent in for tickets received.
Our External Lottery Manager operates from secure premises, with fire safes in situ, and with contractors such as G4S.
Our External Lottery Manager processes all entries and handles all monies received for a lottery, all monies are paid directly in to Anthony Nolan’s bank account, and banking reports are issued by our External Lottery Manager on a weekly basis.
Anthony Nolan will require suppliers and contractors to ensure that all staff and contractors who are likely to be engaged with Anthony Nolan obtain relevant references.
Anthony Nolan will monitor their staff and self-employed agents on an ongoing basis, particularly regarding their direct or indirect association with potential criminal activities.
Anthony Nolan will only use gambling software (a Random Number Generator (RNG)) produced by CFP Lottery and Raffles Ltd who have been licensed by the Gambling Commission to manufacture, supply, install or adapt gambling software to promote a lottery/ raffle.
Anthony Nolan will ensure that it reports any actual or suspected criminal activities to the police.
Anthony Nolan will expect that any suppliers or consultants who are associated with their lottery/ raffle will report any potential and actual criminal activities to Anthony Nolan as soon as possible
Anthony Nolan will expect that any suppliers or consultants who are associated with their lottery/ raffle will cooperate fully with the police and Gambling Commission should any actual or suspected criminal activities arise.
Anthony Nolan Staff involved in promoting lotteries/ raffles or selling lottery/ raffle tickets face to face or via telephone will be trained to a satisfactory standard to ensure compliance with Anthony Nolan gambling policy and procedures.

Fair and open draws policy

All draws are conducted at the External Lottery Manager’s premises using a random number generator.
Draws are conducted at random using either a random number generator or using a blind draw.
Winning numbers associated with the raffle or lottery will be published on the Anthony Nolan website, with abbreviated details of winners. Winning numbers shall also be available by contacting Anthony Nolan’s Supporter Care Team.
Rules are published on the Anthony Nolan Lottery website and with mailed lottery marketing literature.
Printed versions of rules are available on request.
Anthony Nolan have a complaints procedure in place (please see below).
A record is kept of both online and offline sales.
Anthony Nolan will reserve the right to offer alternative prizes of equal value if, due to circumstances beyond its reasonable control, the stated prizes are no longer available.

Responsible gambling/ problem gambling procedure

Anthony Nolan has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:

The National Gambling Helpline number and gambleaware.co.uk website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.
Information is displayed on our website encouraging people to gamble responsibly and to recognise the signs of problem gambling. We also include the National Gambling Helpline and website details for people to refer to should they need further help.
Players can request a self-exclusion to be added to the Anthony Nolan database so that they are removed from further addressed lottery communications including post, telephone, email and SMS. All self-exclusion requests along with the date of the request will be captured on the record on the Anthony Nolan database and will be in place for a minimum of six months. All reasonable steps will be taken to prevent any self-excluded individuals participating.
Self-exclusion can be requested by contacting customer services or through an automated process using remote communication.
Self-exclusion flags will be added to the database within 2 working days of receipt. A record of card numbers to be excluded will also be kept where this is possible and complies with other legislation.
Staff are trained on self-exclusion and will signpost counselling and support services.
To stop receiving unaddressed mail delivered by your postman, visit the Royal Mail website.
Self-excluded customers will have any accounts closed and funds returned to them.
Where customer behaviour indicates problem gambling they will be contacted by our External Lottery Manager’s Supporter Contact Team under supervision of senior management and will follow procedures for this contact.
A restriction of 5 lottery lines per customer will be in place unless customer interaction occurs. Interactions will be recorded and where the entries are purchased beyond the limit, records will be kept for 3 years.
All relevant sources of information will be used to identify customers at risk of problem gambling.
Relevant staff will be given appropriate guidance for interaction with customers demonstrating signs of agitation, distress intimidation, aggression or other behaviours that may inhibit customer interaction.

Protection of children and the vulnerable

We have taken steps to ensure that our lotteries do not attract young people. We have the following procedures in place to prevent under-age players from participating in any lotteries promoted by Anthony Nolan:

On all cold data used by our External Lottery Manager, it is requested that all persons under 18 years of age are excluded from the lists before being supplied for the use of our lotteries.
Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
The minimum age for play is detailed on the back of all entry forms produced.
Any player who provides dishonest information regarding their age automatically forfeits the right to any prize. This fact is also stated on all entry forms.
Any player who is found to be under 18 years of age will have any monies paid in relation to the lottery returned to them.
Winners aged under 18 years old will receive cash prizes only, no alternative prize will be offered or provided.
In the event that a request to cease mailing lottery packs is received from a vulnerable person’s carer, we remove their details from our mailing database immediately. If the person has been sent a lottery pack as a result of their details being supplied to us through a cold list, we will advise the carer of how to have that person’s details removed from the list owner’s mailing records too.
Any portals for remote customers will carry a warning before chances are purchased stating that underage gambling is an offence. Customers will then be required to confirm they are of legal age.
The age verification system will be reviewed regularly and we will implement all reasonable improvements that may be made as technology advances and information improves.
All relevant staff will be trained on the use of age verification procedures.
Website will permit filtering software to restrict the access to relevant pages.
To view our responsible gambling policy in full please click here.

Player queries and complaints procedure:

Complaints can be made via telephoning the Lottery Hotline on 01628 200681
Email complaints can be sent to (awaiting confirmation)
Postal complaints to Anthony Nolan Lottery, PO Box 1127, Maidenhead, Berkshire SL6 3LN
Initial complaints and queries are dealt with over the telephone by advisers in the telephone room of our External Lottery Manager (the company that manages the lottery on Anthony Nolan’s behalf).
A telephone log sheet is completed at the time of the call, detailing the caller’s contact details, details of the telephone adviser who took the call, the nature of the complaint and how the complaint was resolved.
The telephone log sheets will be kept on file for three years by our External Lottery Manager.
If an initial complaint can’t be resolved, the complaint is logged by our External Lottery Manager and we are notified immediately of the issue at which point it is taken internally to resolve in accordance with our policy and procedures.
In the event that a telephone or online complaint cannot be resolved by the External Lottery Manager or representatives of Anthony Nolan, third party arbitration will be provided via the Independent Betting Adjudication Service (IBAS). Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS, 020 7347 5883, adjudication@ibas-uk.co.uk.

All general queries will be logged on the log sheets by the External Lottery Manager and held for future reference. Written complaints:

Initial complaints and queries will be responded to within two days of receipt of complaint by the administration team of our External Lottery Manager.
All complaints are logged on our complaints log sheet, detailing the individual’s contact details, details of the administrator who has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.
The complaints log sheets and written complaints will be kept on file at our External Lottery Manager for 3 years.
If the initial complaint can’t be resolved by our External Lottery Manager, the complaint is logged and forwarded immediately to Anthony Nolan staff to be resolved internally in accordance with our policy and procedures.
In the event that a written complaint cannot be resolved by the External Lottery Manager or representatives of Anthony Nolan, third party arbitration will be provided via IBAS. Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS, 020 7347 5883, adjudication@ibas-uk.co.uk.
All general queries will be logged on the log sheets by the External Lottery Manager and held for future reference.
Anthony Nolan will review all feedback and complaints on an ongoing basis so that we may address them, where possible. All lotteries will be reviewed in full at the end of each activity so any learning and issues can be reviewed and considered for future draws.

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